We collect your information when you register on the website, place an order, participate in a survey, communicate via e-mail or through other sites on the website.
When ordering or registering, we may ask for your name, email address, postal address, telephone number, or other information.
We also collect information about gift recipients so that we can complete the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
How do we use your information?
We may use the information we collect when you register on the Website, place an order, participate in a survey, communicate via e-mail or through other sites on the Website:
To personalize your experience on the site and give you the type of content and products you are most interested in.
To provide you with a better service when responding to your requests.
To process your order quickly.
To be able to offer promotions, surveys and more.
If you choose to receive our email notifications, we will send them to you regularly.
If you no longer wish to receive promotional material, see "How to cancel, remove, or modify the information you provided to us below" below.
If you do not choose to receive notifications, you will not receive them.
Users who have signed up or participated in other features of the site, such as marketing and member-only content, will be able to choose to receive emails.
Retention of personal data and processing period
Your personal data is stored by Handsmade.com on its own servers located in Slovenia and servers of cloud service providers located in EU Member States and in the USA. Occasionally, personal data may be processed outside the EU and the US.
Handsmade.com will process your personal information to the extent that is relevant and limited to what is necessary for the purposes for which it is processed. These are, for example, questions about whether we need to continue to retain this information in order to continue to fulfill our contractual obligations with you or for our legitimate interests; whether we have any legal obligation to continue processing your information, such as any recordkeeping obligations required by applicable tax and accounting laws; and whether we have a legal basis to continue processing your personal information, such as your consent.
Contact us at for more information on where and how long your personal information is stored, and your right to delete and transfer your personal information.
How do we protect user data?
Various security measures are in place to safeguard your personal information. They are stored on secured networks and are accessible only to a limited number of persons who have special powers for such systems and are required to keep the information confidential. When you place an order or access your account, we offer you the option of using a secure server.
Do we disclose the information we collect to external partners?
We do not sell, market or otherwise transfer your personal information to external partners. If you would like to do so, we will send you a prior notice. The external partner does not include Marjan Drev s. p., also, this code does not include guest partners and the rest of the couple
GENERAL TERMS AND CONDITIONS
Taken by law.
The Bidder undertakes to always provide the Buyer with the following information:
company identity (company name and registered office, registry number),
contact information that enables the user to communicate quickly and effectively (email, telephone),
the essential characteristics of the goods or services (including after-sales services and guarantees),
product availability (any product or service offered on the site should be accessible within a reasonable time),
the terms of delivery of the product or the execution of the service (method, place and time of delivery),
all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
payment and delivery method,
the validity of the offer,
the period within which it is still possible to withdraw from the contract and the conditions for withdrawal, as well as if and how much it costs the buyer to return the product,
an explanation of the complaint process, including any contact information or customer contact information.
Ordering is done online 24 hours a day, all days of the year. The buyer can make a purchase as a guest (no registration required) or register and create their user account with a username and password. The seller is not responsible for the authenticity of the user data entered. The user must be at least 18 years old. All products of the online store are available until the stock is sold. The product is first added to the cart by the user, then proceeds to purchase and enters the information in the required fields, re-examines the order and places it. After the order has been placed, the buyer receives a confirmation e-mail about the order received and also confirms the obligation to pay the order. The confirmation e-mail contains information on purchased products, prices and quantities, which are also available to the registered user in the user account. The buyer must notify the seller of the possible change of the order by e-mail, which is published on the website, and also indicate the purchase number in the message.
Prices are in Euros, include VAT and are valid at the time of award, but do not include shipping costs. The price is increased to the buyer by the value of the postage and postal fees charged by Pošta Slovenije at the current price list. The seller attaches to the shipment an invoice of the purchased goods. The seller's priority is to keep product information up-to-date. Seller reserves the right to change prices without prior notice.
The seller delivers the goods only in the territory of the Republic of Slovenia. In stock products will be dispatched within one to two working days via Pošta Slovenije. If the product ordered is out of stock, the seller will inform the buyer as soon as possible. The seller also informs the buyer of any other delivery problems. Postage is charged at a fixed price and is shown on the invoice. The cost of payment upon receipt shall be borne by the buyer, who may either pay the shipment to the postman or pick it up by post. If the buyer does not pick up the shipment within 15 days, it will be returned to the shipper. In the event of cancellation of the contract, the buyer is reimbursed the purchase price and delivery costs in accordance with the Consumer Protection Act, and the cost of returning the goods is assumed by the buyer.
METHOD OF PAYMENT
Online shopping only accepts pay-per-view.
CONTRACT OF SALE
The purchase contract is concluded at the moment of placing the order. It is stored electronically on the website and is accessible to the customer in his user account at all times.
RIGHT TO WITHDRAW FROM THE CONTRACT
In accordance with Article 43 of the Consumer Protection Act (ZVPot), the buyer has the right to withdraw from the contract without giving reasons within 14 days after receiving the goods. Goods returned by the buyer must be undamaged and in their original packaging. The buyer submits the notice of cancellation to the seller in the form of a clear statement, which he sends to the e-mail address published on the website. The buyer returns the goods within 14 days after the cancellation of the contract. When returning the goods, the buyer will bear the cost of the return. The seller confirms to the buyer the receipt of the notice of withdrawal from the contract and returns the entire purchase price within 14 days from the date of receipt of the notice of withdrawal. The company can wait for the payment to be returned until the goods are returned.
Products are warranted if the warranty card is included or stated on the invoice.
Shipping for international customers
For International orders we offer 7 euro flat rate shipping worldwide, for orders over 40 euro the shipping is free, worldwide.